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Frequently asked questions

Are enquiry emails free?
Yes, contact OCS at any time as all enquiry emails are free. You will receive a response as soon as possible. Please ensure that you also check your spam/junk folder for a response.

What are your hours of Service?
This service is a 24-hour counselling service - meaning that payments and bookings can be made at any time. Sessions can be requested for any time in the 24 hour day, as long as that slot has not already been filled. All session slots do need the time/date to pre-arranged except for the email counselling service - you may submit an email at any time. Out of business hours Admin support is also available.

What type of services are available?
OCS provides Counselling, Psychotherapy and Personal Development Coaching. Sessions are available to individuals via Instant Messenger, Skype VoIP - (Voice chat over the internet), Email and Telephone counselling services.

What do I need to have to access Online Counselling, Psychotherapy and Coaching?
In order to use the service, you'll need an email address and access to the internet or telephone/mobile. You will also need to read then agree to the terms of use and the privacy policy.

Which kind of email account, instant messenger or voip may work best for OCS Counselling?
Google talk/messenger/hangouts and Skype are very good for instant messenger. Skype is also preferred for voip, it is encrypted and reliable.

How old do I have to be to use this service?
You must be 18 and over to use our services.

I am a student, can I use this service?

Yes, students who are 18 and over may use this service.

I am in another country can I receive Counselling, Psychotherapy or Coaching?
OCS provides worldwide online and telephone support.

What issues do you cover?
Support is provided for a wide range of issues

How many sessions should I book?Most new OCS new clients initially book 6 sessions, this allows them to treat their problems and also benefit from our huge discounts. 

Do I have to fill out a lot of documents and provide personal data?
No, there is no lengthy documentation. The required information is unlikely to make you personally identifiable. You are welcome to remain anonymous or use a nickname.

Are sessions secure?
All of our email addresses are encrypted. Telephone sessions are conducted via secure lines and for VoIP we use the encrypted voice chat system - Skype. When conducting Instant Messenger sessions we use additional software that encrypts and authenticates messages. 

Will my details remain confidential?
All details and communications will remain confidential. Please read our Privacy Policy

How long do Counselling and Coaching Sessions last?
Instant Messenger, Voice chat and Telephone sessions last for 45 minutes.
Emails counselling and coaching is charged per 1000 words.

How are payments made?
You can pay using a Paypal account, debit card, credit card or bank transfer.

How much does it cost?
Sessions for individuals range from £35 - £55. 

Do you offer any discounts?
*The Online Counselling Service is currently offering huge discounts of up to 25% off counselling sessions.

*Student discount offers are available.

*Company/organisation discounts are available.

I want to book a session, how do I do that?
View the 'How to book an online or telephone counselling session' page for details.

If I purchase an Online or Telephone Support package service will it expire?
A package of 3-9 sessions is valid for 60 days. The 12 session bundle package is valid for 90 days and the 15 session one is valid for an extended 120 days. You are free to use your sessions at any time within the validity period. Please be advised that discounted offers are for a limited time only.

How long are single sessions valid?
Please read the session validity section on the Terms of use page

Do you provide refunds?
All payments are final, we do not provide refunds, however, you may switch between online or telephone services.

Can I make a payment after a session?
We respect your privacy and do not request any private financial information or proof of address. We are fully aware that many clients prefer to remain anonymous or use an alias, for these reasons we require that all clients ensure that full payment is made before booking sessions times and/or dates.

What happens if I need to cancel or reschedule an appointment?
Please read the cancellation procedure on the Terms of use page.

How can I learn more about OCS?
Please visit the about The Online Counselling Service page.

Does OCS have any videos?
We have a welcome video one the Online Counselling Service home page as well as on Youtube and Facebook.